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Please note our Terms & Conditions vary between Consumer and Trade customers. If "Are you a Trade Customer?" was ticked at checkout please select Trade Terms & Conditions below. Otherwise, please select Consumer Terms & Conditions.
_______________________________________________________________________________
Conditions – means the terms and conditions of sale set out herein and any special terms and conditions agreed in writing by Vibrant Doors
Contract – Means any contract between Vibrant Doors and the customer incorporating these Conditions for the Sale of products via the website
Customer – Means the person whose order for Products is accepted by Vibrant Doors and is a person purchasing goods for personal use, and not for use by or on behalf of a limited liability company or partnership. Otherwise defined as a customer that did not Tick "Are you a Trade Customer?" at checkout. If this box was selected, this, as well as your advised company name will be detailed on your Order Confirmation email.
Vibrant Doors – means the Supplier, or Owner (otherwise referred to as us, we, or our)
Products – means any products and or goods ordered from Vibrant Doors by the customer, or to be supplied by Vibrant Doors to the customer via the web site.
Price – means the price for the products, and where appropriate, delivery, including any value added tax.
Order – means any order for products placed through the site or over the phone.
Web site – means the web site known as Vibrantdoors.co.uk
If you do not accept or do not agree with these terms and conditions or any part of these terms and conditions, you must not use our website. We reserve the right to update these Terms and Conditions at any time and post the updated version on the website.
These terms and conditions do not affect your statutory rights.
To the extent that the Supplier keeps and holds any personal information about the Customer it will be held by us for the purposes of processing and completing Orders and to provide the Customer with information about offers being made by us. We will not divulge Customer information to any third party except where it is necessary for the purposes of processing and fulfilling Orders, or as is required by law. Please refer to our Privacy Policy section for further detail of Privacy and Cookies information.
The Supplier does use cookies in order to assist in the processing of Orders via the Web Site. They will not be used for any other purpose.
Your user content must not be illegal or unlawful, must not infringe upon any third party's legal rights, and must not be capable of giving rise to a legal action whether against you or us or a third party under any applicable law in each case.
You are not permitted to submit any user content to the website that is or has ever been the subject of any threatened, pending or actual legal proceedings or other similar complaint.
We reserve the right to edit or remove any material submitted to our website, or stored on our servers, or hosted, or published upon our website.
Notwithstanding our rights under these terms and conditions in relation to user content, we do not undertake to monitor the submission of such content to, or the publication of such content on, our website.
You must not use our website in any manner that is illegal, unlawful, fraudulent or harmful, or in relation with any illegal, unlawful, fraudulent or harmful purpose or activity; or in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website.
You must not use our website to copy, store, transmit, host, send, use, publish or distribute any material which consists of or is affiliated to any spy-ware, computer virus, Trojan horse, worm, keystroke logger, root-kit or other malicious computer software whatsoever.
Without our prior express written consent, you must not conduct any systematic or automated data collection activities including without limitation scraping, data mining, data extraction and data harvesting on or in relation to our website.
You must not use our website for any objective related to marketing without our prior express written consent.
We will try to ensure that the Website is available 100% of the time for our customers to buy online. However we will not accept any liability for any reason if the website is unavailable.
The copyright and other intellectual property rights for all materials on the Website are owned by Vibrant Doors. You may download and print pages from this website for your personal, non-commercial use.
All intellectual property rights relating to this website will remain the property of Vibrant Doors.
In using the web site the customer agrees that it will not itself, or through a third party:
a) Reverse engineer, decompile, disassemble or otherwise attempt to derive source code from the Web Site except as permitted by law;
b) Write or develop any derivative or other software programs based, in whole or in part upon the Web Site.
All rights not expressly granted in these terms are reserved.
We accept Visa and Mastercard credit cards and Maestro, Visa, Delta, Electron debit cards. We do not accept Amex cards.
We also accept payment via BACS, please contact us for more information.
Payments are made in GBP.
When you place an order through the Website, we will send an email confirmation that we have received the order, and ask you to check the details and the further information section thoroughly. All orders either through the website or over the phone are subject to the terms and conditions herein.
We cannot and will not accept an order until payment has been received in full for all products and any related delivery charges.
All orders are accepted subject to stock availability which changes on a daily basis. If we are unable to supply the products that you have ordered we will inform you as soon as possible and discuss alternative solutions. If we cannot fulfil the order we will refund any payments we have received as soon as is possible but at a maximum period of 14 days.
Orders placed through the Website represent a request to purchase a product. We reserve the right to reject any order for any reason, and for which we will give you a full refund as soon as is practical.
Our delivery procedure is as set out in our “Delivery” section.
We operate a professional home delivery service with delivery to most mainland UK postcodes within 3-7 working days (postcode, national bank holiday & Christmas business shutdown exclusions apply) of the order being despatched. 93.1% of our orders are delivered within this timeframe.
On arrival at your premises, before you unpack please check that there has been no obvious damage to the goods or packaging by the courier or delivery company.
If any damage is found, please follow these procedures:
If your product is part of a kit, and part of that kit is missing or damaged, there is no need to return the full set as you can contact our customer service department and they will send out replacement parts.
If there are any faults, defects or missing parts please contact our Customer Service Helpline or send us an email with details of your order (delivery number and postcode), images and description of the damage to [email protected].
Any single items that may be missing or damaged can be replaced as soon as possible, subject to stock availability.
All deliveries are to a single address as provided by you and if this is not the correct address we reserve the right to charge for re-delivery.
We strongly recommend that you do not book fitters until your order has been received and checked, and all goods are present and correct.
All deliveries are to a single address as provided by you and if this is not the correct address we reserve the right to charge for re-delivery. All deliveries must be signed for by a person over the age of 18.
Should we try and fail to deliver on the proposed delivery date because there is no one available to take delivery, then we reserve the right to charge for any further attempted deliveries, transportation charges or storage charge which we incur as a result.
Deliveries can be made any time between 06:30 and 19:00, Monday to Friday, or on a Saturday by agreement only.
Please do not attempt to install or modify any defective product. We will replace any damaged or defective item, and return the original goods to our suppliers. To modify a product from delivered form and/or to install is deemed as acceptance that the product is fit for purpose.
Please be aware that none of our couriers are insured to bring goods into you home, whilst most drivers will help, you do need someone on site capable of helping to offload/lift doors into your property as on larger palletised deliveries, delivery could be made kerb-side only.
Once a delivery date has been agreed between Vibrant Doors and you, the customer, this can be changed if we are notified by you, providing the goods have not been despatched. If we are notified after this time and a change to the delivery date is required by you, the goods may have already left our premises and we will charge for re-scheduling and making the delivery.
All prices are inclusive of VAT where appropriate. All prices are subject to change without prior notification.
Our site contains a wide range of products, and it is always possible that, despite our best efforts, some of the products listed may be incorrectly priced. Should this occur and the price is less than our stated price or higher than our stated price we will contact you to agree on a price before despatching the product. We are under no obligation to provide the product to you at the incorrect price, even after we have sent you an order confirmation email.
Any quotations provided directly to the customer via email or otherwise, will be valid for 30 days from the date of issue unless otherwise stated. After this 30-day period, quotations may need to be re-priced.
We provide guarantees on all of our products. Please refer to the Guarantees section for details before placing your order. Our guarantees are only offered subject to following the installation procedures and care and maintenance recommendations in our fitting instructions supplied with the product and / or down loadable from the web site.
Our cancellations and returns procedure is as set out in our “Cancellations & Returns” section.
These rights during the ‘Cooling off period’ and other rights or obligations only apply to consumers and not to commercial customers.
As a consumer you have the right to cancel your order for any reason within 14 working days from the date of delivery. To do so you must notify us in writing (preferably email to [email protected]) as soon as possible. The product must then be back with us in complete, resaleable condition, and in original packaging within a further 14 days.
All made-to-order products (i.e. those specified as having an extended lead time from our advertised norm) are non-returnable and non-refundable, as they have been manufactured specifically for your order. All made to measure products are manufactured to normal manufacturing standards with a +/-1.5mm tolerance on widths and heights. Goods will be manufactured to agreed and signed for specifications, without exception. Any costs incurred from changes made after acceptance in writing will be charged at full commercial rates. If a made-to-order product is found to be defective upon delivery, please report this to us and we can issue replacements orders.
If the ordered products are advertised as from stock, and have not been dispatched by us at the time of cancellation we will refund to you all the monies paid by you within 14 days of your cancellation request.
If the products have been received or dispatched to you, and it is your intention to cancel, then the goods should not be unpacked. The goods must also be returned by a reputable carrier to minimise the risk of damage and by arrangement with our customer services team. We recommend that you choose an "insured for transit damage" or equivalent option from your choice of carrier, in the event that they are damaged by your courier during the return process, and hence returned to us in non-saleable condition. Please call or email ([email protected]) our customer service department to arrange returns.
While in your possession you must keep any products you intend to return to us in good condition, and stored in line with our product storage guidelines, that can be viewed here. You will be responsible if they are lost, damaged, or destroyed whilst they are in your possession as ownership of the goods and title pass to you on delivery.
The goods must be returned to us in good condition and within 14 days of your notification that you wish to cancel, and we reserve the right to check on arrival back at our premises that there is no damaged or missing parts. We will immediately inform you upon the product's return if there is any damage, providing you with photographs to allow you to take the matter up with your choice of courier.
On arrival back at our premises we will refund the value of all products returned in “as new” re-saleable condition. Any cost of replacing damaged or missing parts will be deducted from any monies owed. This process can take up to 14 days to process the refund, after the product's return.
Nothing in these Terms and Conditions or elsewhere on our web site shall exclude or limit our liability for fraud, for death or personal injury caused by our negligence, or for any other liability which cannot be excluded or limited under the appropriate law.
Subject to the above, our liability to you in relating to the use of our website or under, or in association with these terms and conditions, whether in contract, tort (including negligence) or otherwise, shall be limited as follows;
a) To the extent that the web site and the information and services on the website are provided free of charge, we shall not be liable for any loss of any nature.
b) We shall not be liable for any consequential, indirect or special loss or damage
c) We shall not be liable for any loss of profit, income, revenue, anticipated savings, contracts, business, reputation, data information or goodwill
d) We shall not be liable for any loss or damage occurring out of any event or events that are beyond our reasonable control
e) Our maximum liability in relation to any event or series of related events shall be limited to £500
f) We shall not be responsible, and do not guarantee that any material downloaded from the website is free from any viruses or other contaminating code. You should ensure that your system has suitable antivirus protection.
g) Installation of the product deems it as acceptable merchantable quality. Claims for damage or other visible quality defects after installation process has begun will not be accepted.
You hereby indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses, including without limitation, any legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisers, incurred or suffered by us arising out of any breach by you of any condition of these terms and conditions.
All sizes quoted are subject to manufacturing tolerances.
The colour and appearance of actual products may differ from those items shown on the Website.
Images used on the Website is for illustrative purposes only.
We may transfer, sub-contract or otherwise deal with our rights and / or obligations under these terms and conditions without notifying you or obtaining consent.
We do not permit you to transfer, sub-contract or otherwise deal with your rights and / or obligations under these terms and conditions.
Klarna's Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Ts&Cs and late fees apply.
We reserve the right to make changes to these terms and conditions from time to time and without notice. Any changes will be posted to the site and will take effect immediately. You should therefore, read the terms and conditions each time you access this website.
The website, its contents and any contracts formed as a result of its use shall be governed by and construed in accordance with English law and shall be subject to the exclusive jurisdiction of the English courts.
Company number: 8174740
_______________________________________________________________________________
Conditions – means the terms and conditions of sale set out herein and any special terms and conditions agreed in writing by Vibrant Doors
Contract – Means any contract between Vibrant Doors and the customer incorporating these Conditions for the Sale of products via the website
Customer – Means the person whose order for Products is accepted by Vibrant Doors and is a person acting in the normal course of business, and whom ticked "Are you a Trade Customer?" at checkout. This, as well as your advised company name, will be clearly detailed on your Order Confirmation email.
Vibrant Doors – means the Supplier, or Owner (otherwise referred to as us, we, or our)
Products – means any products and or goods ordered from Vibrant Doors by the customer, or to be supplied by Vibrant Doors to the customer via the web site.
Price – means the price for the products, and where appropriate, delivery, including any value added tax.
Order – means any order for products placed through the site or over the phone.
Web site – means the web site known as Vibrantdoors.co.uk
If you do not accept or do not agree with these terms and conditions or any part of these terms and conditions, you must not use our website. We reserve the right to update these Terms and Conditions at any time and post the updated version on the website.
These terms and conditions do not affect your statutory rights.
To the extent that the Supplier keeps and holds any personal information about the Customer it will be held by us for the purposes of processing and completing Orders and to provide the Customer with information about offers being made by us. We will not divulge Customer information to any third party except where it is necessary for the purposes of processing and fulfilling Orders, or as is required by law. Please refer to our Privacy Policy section for further detail of Privacy and Cookies information.
The Supplier does use cookies in order to assist in the processing of Orders via the Web Site. They will not be used for any other purpose.
Your user content must not be illegal or unlawful, must not infringe upon any third party's legal rights, and must not be capable of giving rise to a legal action whether against you or us or a third party under any applicable law in each case.
You are not permitted to submit any user content to the website that is or has ever been the subject of any threatened, pending or actual legal proceedings or other similar complaint.
We reserve the right to edit or remove any material submitted to our website, or stored on our servers, or hosted, or published upon our website.
Notwithstanding our rights under these terms and conditions in relation to user content, we do not undertake to monitor the submission of such content to, or the publication of such content on, our website.
You must not use our website in any manner that is illegal, unlawful, fraudulent or harmful, or in relation with any illegal, unlawful, fraudulent or harmful purpose or activity; or in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website.
You must not use our website to copy, store, transmit, host, send, use, publish or distribute any material which consists of or is affiliated to any spy-ware, computer virus, Trojan horse, worm, keystroke logger, root-kit or other malicious computer software whatsoever.
Without our prior express written consent, you must not conduct any systematic or automated data collection activities including without limitation scraping, data mining, data extraction and data harvesting on or in relation to our website.
You must not use our website for any objective related to marketing without our prior express written consent.
We will try to ensure that the Website is available 100% of the time for our customers to buy online. However we will not accept any liability for any reason if the website is unavailable.
The copyright and other intellectual property rights for all materials on the Website are owned by Vibrant Doors. You may download and print pages from this website for your personal, non-commercial use.
All intellectual property rights relating to this website will remain the property of Vibrant Doors.
In using the web site the customer agrees that it will not itself, or through a third party:
a) Reverse engineer, decompile, disassemble or otherwise attempt to derive source code from the Web Site except as permitted by law;
b) Write or develop any derivative or other software programs based, in whole or in part upon the Web Site.
All rights not expressly granted in these terms are reserved.
We accept Visa and Mastercard credit cards and Maestro, Visa, Delta, Electron debit cards. We do not accept Amex cards.
We also accept payment via BACS, please contact us for more information.
Payments are made in GBP.
When you place an order through the Website, we will send an email confirmation that we have received the order, and ask you to check the details and the further information section thoroughly. All orders either through the website or over the phone are subject to the terms and conditions herein.
We cannot and will not accept an order until payment has been received in full for all products and any related delivery charges.
All orders are accepted subject to stock availability which changes on a daily basis. If we are unable to supply the products that you have ordered we will inform you as soon as possible and discuss alternative solutions. If we cannot fulfil the order we will refund any payments we have received as soon as is possible but at a maximum period of 14 days.
Orders placed through the Website represent a request to purchase a product. We reserve the right to reject any order for any reason, and for which we will give you a full refund as soon as is practical.
We operate a professional delivery service with delivery to most mainland UK postcodes within 3-7 working days (postcode, national bank holiday & Christmas business shutdown exclusions apply) of the order being despatched. 93.1% of our orders are delivered within this timeframe.
On arrival at your premises, before you unpack please check that there has been no obvious damage to the goods or packaging by the courier or delivery company.
If any damage is found, please follow these procedures:
If your product is part of a kit, and part of that kit is missing or damaged, there is no need to return the full set as you can contact our customer service department and they will send out replacement parts.
If there are any faults, defects or missing parts please contact our Customer Service Helpline or send us an email with details of your order (delivery number and postcode), images and description of the damage to [email protected].
Any single items that may be missing or damaged can be replaced as soon as possible, subject to stock availability.
All deliveries are to a single address as provided by you and if this is not the correct address we reserve the right to charge for re-delivery.
We strongly recommend that you do not book fitters until your order has been received and checked, and all goods are present and correct.
All deliveries are to a single address as provided by you and if this is not the correct address we reserve the right to charge for re-delivery. All deliveries must be signed for by a person over the age of 18.
Should we try and fail to deliver on the proposed delivery date because there is no one available to take delivery, then we reserve the right to charge for any further attempted deliveries, transportation charges or storage charge which we incur as a result.
Deliveries can be made any time between 06:30 and 19:00, Monday to Friday, or on a Saturday by agreement only.
Please do not attempt to install or modify any defective product. We will replace any damaged or defective item, and return the original goods to our suppliers. To modify a product from delivered form and/or to install is deemed as acceptance that the product is fit for purpose.
Please be aware that none of our couriers are insured to bring goods into your property, whilst most drivers will help, you do need someone on site capable of helping to offload/lift doors into your property as on larger palletised deliveries, delivery could be made kerb-side only.
Once a delivery date has been agreed between Vibrant Doors and you, the customer, this can be changed if we are notified by you, providing the goods have not been despatched. If we are notified after this time and a change to the delivery date is required by you, the goods may have already left our premises and we will charge for re-scheduling and making the delivery.
All prices are inclusive of VAT where appropriate. All prices are subject to change without prior notification.
Our site contains a wide range of products, and it is always possible that, despite our best efforts, some of the products listed may be incorrectly priced. Should this occur and the price is less than our stated price or higher than our stated price we will contact you to agree on a price before despatching the product. We are under no obligation to provide the product to you at the incorrect price, even after we have sent you an order confirmation email.
Any quotations provided directly to the customer via email or otherwise, will be valid for 30 days from the date of issue unless otherwise stated. After this 30-day period, quotations may need to be re-priced.
We provide guarantees on all of our products. Please refer to the Guarantees section for details before placing your order. Our guarantees are only offered subject to following the installation procedures and care and maintenance recommendations in our fitting instructions supplied with the product and / or down loadable from the web site.
Consumer rights, referred to as the ‘Cooling off period’ are not applicable to trade customers.
Trade customers
Should you wish to cancel your order at any point, the cancellation may be subject to an Administration Charge which could be up to 25% of the gross product value. To do so you must notify us in writing (preferably email to [email protected]) as soon as possible. The product must then be back with us in complete, resaleable condition, and in original packaging within a further 14 days.
All made-to-order products (i.e. those specified as having an extended lead time from our advertised norm) are non-returnable and non-refundable, as they have been manufactured specifically for your order. All made to measure products are manufactured to normal manufacturing standards with a +/-1.5mm tolerance on widths and heights. Goods will be manufactured to agreed and signed for specifications, without exception. Any costs incurred from changes made after acceptance in writing will be charged at full commercial rates. If a made-to-order product is found to be defective upon delivery, please report this to us and we can issue replacements orders.
If the ordered products are advertised as from stock, and have not been dispatched by us at the time of cancellation we will refund to you all the monies paid by you within 14 days of your cancellation request.
If any stock products have been received or dispatched to you, and it is your intention to cancel, then the goods should not be unpacked whatsoever. The goods must also be returned by a reputable carrier to minimise the risk of damage and by arrangement with our customer services team. We recommend that you choose an "insured for transit damage" or equivalent option from your choice of carrier, in the event that they are damaged by your courier during the return process, and hence returned to us in non-saleable condition. Please call or email ([email protected]) our customer service department to arrange returns.
While in your possession you must keep any products you intend to return to us in good condition, and stored in line with our product storage guidelines, that can be viewed here. You will be responsible if they are lost, damaged, or destroyed whilst they are in your possession as ownership of the goods and title pass to you on delivery.
The goods must be returned to us in A1 condition and within 14 days of your notification that you wish to cancel, and we reserve the right to check on arrival back at our premises that there is no damaged or missing parts. We will immediately inform you upon the product's return if there is any damage, providing you with photographs to allow you to take the matter up with your choice of courier.
On arrival back at our premises we will refund the value of all products returned in “as new” re-saleable condition, less any cost of replacing damaged, missing or de-packaged parts, outbound delivery cost and any applicable administration charges (up to 25% of the value of the goods) which will be deducted from any monies owed. This process can take up to 14 days to process the refund, after the product's return.
Nothing in these Terms and Conditions or elsewhere on our web site shall exclude or limit our liability for fraud, for death or personal injury caused by our negligence, or for any other liability which cannot be excluded or limited under the appropriate law.
Subject to the above, our liability to you in relating to the use of our website or under, or in association with these terms and conditions, whether in contract, tort (including negligence) or otherwise, shall be limited as follows;
a) To the extent that the web site and the information and services on the website are provided free of charge, we shall not be liable for any loss of any nature.
b) We shall not be liable for any consequential, indirect or special loss or damage
c) We shall not be liable for any loss of profit, income, revenue, anticipated savings, contracts, business, reputation, data information or goodwill
d) We shall not be liable for any loss or damage occurring out of any event or events that are beyond our reasonable control
e) Our maximum liability in relation to any event or series of related events shall be limited to £500
f) We shall not be responsible, and do not guarantee that any material downloaded from the website is free from any viruses or other contaminating code. You should ensure that your system has suitable antivirus protection.
g) Installation of the product deems it as acceptable merchantable quality. Claims for damage or other visible quality defects after installation process has begun will not be accepted.
You hereby indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses, including without limitation, any legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisers, incurred or suffered by us arising out of any breach by you of any condition of these terms and conditions.
All sizes quoted are subject to manufacturing tolerances.
The colour and appearance of actual products may differ from those items shown on the Website.
Images used on the Website is for illustrative purposes only.
We may transfer, sub-contract or otherwise deal with our rights and / or obligations under these terms and conditions without notifying you or obtaining consent.
We do not permit you to transfer, sub-contract or otherwise deal with your rights and / or obligations under these terms and conditions.
Klarna's Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Ts&Cs and late fees apply.
We reserve the right to make changes to these terms and conditions from time to time and without notice. Any changes will be posted to the site and will take effect immediately. You should therefore, read the terms and conditions each time you access this website.
The website, its contents and any contracts formed as a result of its use shall be governed by and construed in accordance with English law and shall be subject to the exclusive jurisdiction of the English courts.
Company number: 8174740
The UK's leading supplier of high-quality timber doors
